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Customer Experience Specialist
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Sovereign Network Group is a leading organization in the housing sector, committed to delivering high-quality services and driving growth. We have an ambitious corporate plan, focusing on sustainability and customer satisfaction.
Job DescriptionThis Resident Engagement Manager role is a key part of our team, responsible for supporting customers through our Homes and Place retrofit programme. The successful candidate will provide expert guidance, ensure accurate information, and drive customer satisfaction.
Key Skills and Qualifications- Proven experience in customer-facing roles, preferably in the housing sector.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage workload effectively.
- Knowledge of building maintenance terminology and retrofit concepts.
- Valid driving licence and access to vehicle.
- £40,000 - £50,000 per annum (dependent on experience).
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Flexible working arrangements and options for private medical insurance.
- Opportunity to buy/sell up to 5 days holiday per year.
- Company pension scheme matched up to 12%.
