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Financial Order Management Specialist
2 months ago
We are seeking a highly skilled Financial Order Management Specialist to join our team at Warner Music Group. As a key member of our Order to Cash (OTC) team, you will be responsible for ensuring timely and accurate processing of Accounts Receivable (A/R) and credit and collection activities for our organization.
Key Responsibilities- Provide financial order management support to business units, supply chain, and sales personnel to control credit exposure, affect timely payment, and minimize and resolve customer disputes.
- Execute collection of assigned customer account portfolio.
- Lead monthly calls with labels related to account balances for own ledger.
- Ensure all payments are collected within the specified payment term.
- Work closely with finance to ensure cash forecasts are accurate and complete.
- Facilitate monthly A/R close process, including preparation of accounts receivable ledger, including any adjustments, journal entries, and reconciliation of specific accounts.
- Evaluate customer accounts for any issues relating to reconciliations/settlements, ensuring aging balances are investigated and resolved.
- Advise label finance teams on any risky customers for their bad debts provisions, ensure proper escalation of risks and refer uncollectable debts for support or write-off.
- Manage customer inquiries and disputes.
- Process dispute/deduction adjustments and write-off balances.
- Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc.) on various projects.
- Maintain accurate credit and collection files and perform monthly portfolio analysis.
- Provide support to the OTC Team as a whole to ensure full team coverage, including raising invoices and credit notes, allocating cash, creating adjustments, and any other task deemed necessary by the OTC Manager.
- 2+ years of experience in a credit control role with high volume of transaction processing in financial ERP.
- Understanding of internal controls, indirect taxes, and service desk operations desired.
- Strong work-ethic and a self-starter who proactively seeks out new solutions.
- Ability to multi-task and prioritize projects working well under pressure.
- Detail oriented.
- Knowledge of SAP, ERPs, and S/4HANA.
As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.