IT Support Team Lead

1 day ago


Chelmsford, Essex, United Kingdom In Technology Group Full time

About In Technology Group

We are a leading provider of IT services to the legal sector, seeking an experienced Service Desk Team Lead to oversee our day-to-day operations in Chelmsford. As a hands-on leader, you will be responsible for maintaining our IT infrastructure and ensuring exceptional client services.

Key Responsibilities:

  • Leadership and Team Management:
    • Lead, mentor, and develop a team of analysts to deliver consistent support.
    • Manage resource allocation and ensure 24/7 coverage.
    • Conduct regular meetings, performance reviews, and training sessions.
  • Service Desk Operations:
    • Act as primary escalation point for complex issues and ensure timely resolution.
    • Monitor, manage, and prioritize tickets to meet service level agreements (SLAs).
    • Identify trends in recurring issues and implement long-term solutions.

Salary and Benefits:

This role comes with a competitive salary of £48,000 per annum, reflecting the skills and experience required to excel in this position. You will also enjoy a range of benefits, including opportunities for professional growth and development.


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