Customer Service Manager

3 weeks ago


York, York City, United Kingdom Planet Rail Ltd Full time

About the Role:

Planet Rail Ltd seeks a skilled Customer Service Manager - Rail Travel to provide exceptional support to our customers. This role involves providing travel information, booking and confirming reservations, and servicing existing reservations.

Key Responsibilities:

  • Help customers with complaints and questions, providing information about products and services.
  • Take orders and support customers with problems when traveling, including out of normal hours support.
  • Process complaints and help customers understand the product and answer questions about their reservations.
  • Provide extraordinary customer service to our travelers.

Requirements:

  • Minimum 1-2 years of strong customer service experience.
  • A true passion for travel and personal travel experience is a plus.
  • Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc.
  • Strong computer and internet navigation skills.

About Planet Rail Ltd:

Planet Rail Ltd is a specialist in tailor-made holidays by rail to Europe and beyond. The company was established in 2008 and has a strong focus on green travel.



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