Customer Service Manager
3 weeks ago
About the Role:
Planet Rail Ltd seeks a skilled Customer Service Manager - Rail Travel to provide exceptional support to our customers. This role involves providing travel information, booking and confirming reservations, and servicing existing reservations.
Key Responsibilities:
- Help customers with complaints and questions, providing information about products and services.
- Take orders and support customers with problems when traveling, including out of normal hours support.
- Process complaints and help customers understand the product and answer questions about their reservations.
- Provide extraordinary customer service to our travelers.
Requirements:
- Minimum 1-2 years of strong customer service experience.
- A true passion for travel and personal travel experience is a plus.
- Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc.
- Strong computer and internet navigation skills.
About Planet Rail Ltd:
Planet Rail Ltd is a specialist in tailor-made holidays by rail to Europe and beyond. The company was established in 2008 and has a strong focus on green travel.
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