Customer Service Representative

4 weeks ago


York, York City, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

About the Role

We are looking for a Customer Service Assistant to join our team at Tenpin Ltd. As a Customer Service Assistant, you will be responsible for delivering an outstanding experience for our customers.

This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role.

Key Responsibilities

  • Provide high levels of customer service and have strong communication skills
  • Be fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • Work as part of a team to achieve sales targets and provide an excellent customer experience

What We Offer

  • Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What to Expect

If you are ready to develop your career with us, click apply and complete the short application process.



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