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M&E Administrator

2 months ago

Chatham, Kent, United Kingdom Pertemps TM Full time
About the Role

We are seeking a highly organized and detail-oriented M&E Administrator to join our team in Chatham. As a key member of our customer services team, you will be responsible for providing exceptional support to our clients and internal stakeholders.

Key Responsibilities
  • Log customer calls and job requests via telephone and portal
  • Ensure jobs are logged accurately and escalated in a timely manner to achieve SLAs
  • Maintain and update simPRO system
  • Liaise with Engineers, Contract team, Subcontractors, and Customers on job status
  • Manage fluctuating workloads in Shared Outlook mailbox
  • Promptly investigate customer queries and provide feedback
  • Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times
  • Closing PPM jobs
  • Raising supplier and sub-contractor purchase orders
  • General Administration duties
Ideal Requirements
  • Experience of working on a Helpdesk in an FM/Facilities environment
  • Proficient with MS Office and experience with simPRO would be advantageous although full training is given
  • Excellent Customer Service and communication skills (Verbal & Written English essential)
  • Ability to prioritize multi-task while working under pressure
  • Flexible Team player approach with a “Can do” attitude at all times
What We Offer

We offer a competitive salary, 24 days holiday + bank, pension, and healthcare scheme after qualification period.