Mechanical Administrator Position in Chatham

4 weeks ago


Chatham, Kent, United Kingdom Pertemps TM Full time
Pertemps TM is seeking a skilled M&E Administrator to join their team in Chatham. The ideal candidate will have experience working on a Helpdesk in an FM / Facilities environment and be proficient with MS Office. The role involves logging customer calls and job requests, maintaining and updating simPRO system, and liaising with Engineers, Contract team, Subcontractors and Customers on job status. The successful candidate will have excellent Customer Service and communication skills, with the ability to prioritise multi task whilst working under pressure. The package includes 25K, 24 days holiday + bank, pension, and healthcare scheme after qualification period. If you have the necessary skills and experience, please send your up to date CV for consideration.

Key Responsibilities:

Logging customer calls and job requests via telephone and portal
Maintaining and updating simPRO system
Liaising with Engineers, Contract team, Subcontractors and Customers on job status
Managing fluctuating workloads in Shared Outlook mailbox
Promptly investigating customer queries and providing feedback
Monitoring and managing outstanding job sheets and producing backlog reports to ensure the CAFM system is up to date at all times
Closing PPM jobs
Raising supplier and sub-contractor purchase orders
General Administration duties

Ideal Requirements:

Experience of working on a Helpdesk in an FM / Facilities environment
Proficient with MS Office and experience with simPRO would be advantageous although full training is given
Excellent Customer Service and communication skills (Verbal and Written English essential)
Ability to prioritise multi task whilst working under pressure
Flexible Team player approach with a 'Can do' attitude at all times

What We Offer:

25K
24 days holiday + bank
Pension
Healthcare scheme after qualification period

If you are a motivated and experienced M&E Administrator looking for a new challenge, please apply with your up to date CV.

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