Customer Operations Director
3 days ago
Sportlabs Technology, a global leader in sports technology, is seeking a Customer Operations Director to drive exceptional customer experiences and foster service excellence. As the face of our customer service team, you will create a culture of partnership with clients, acting as a trusted advisor and advocate.
Salary: £60,000 - £80,000 per annum, depending on experience. In addition to a competitive salary, you will enjoy a range of benefits, including 26 days' holiday, free eye tests, and access to excellent health and wellbeing services.
About the Role
The successful candidate will be responsible for driving strategies to improve service excellence and fostering exceptional customer experiences. This will involve leading the development of new service innovation ideas, identifying a strategy to outreach to prospective clients, and maintaining high levels of client satisfaction. You will also act as a coach for the customer service team, ensuring KPIs and SLAs are achieved, and building business and professional networks at senior executive level.
Requirements
To be successful in this role, you will need to have a proven track record of delivering customer success, with experience of using CRM systems and providing comprehensive monthly reports. You will also need to possess a commercially savvy approach, always thinking about how to add greater value to customer relationships. Analytical skills are essential, as well as the ability to use data and insights to drive plans and actions. Line management experience is also required, including developing, coaching, and progressing teams to drive performance and customer experience.
Benefits
We offer a fantastic working environment, with flexible working arrangements and a remote-first approach. Our coworking office space in Vauxhall features a free on-site gym, and we provide extensive savings and discounts through our employee benefits package. We are proud to be an equal opportunity workplace, committed to building a team culture that celebrates diversity and inclusion.
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