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Service Operations Manager

3 weeks ago

Canterbury, Kent, United Kingdom Mane Contract Services Full time

We are seeking a highly skilled Service Operations Manager to lead our service operations team in Chatham, Kent. As a key member of our organization, you will oversee the day-to-day activities of the service department, ensuring high-quality standards are maintained and customer satisfaction is achieved.

The ideal candidate will have a strong background in mechanical engineering and experience managing service operations. You will be responsible for scheduling service teams, providing technical support, and identifying opportunities to upsell additional services or equipment to customers. Your excellent organizational and communication skills will enable you to build strong relationships with customers and inspire your team to deliver exceptional results.

Key Responsibilities:

  • Manage the day-to-day operations of the service department
  • Provide technical support and guidance to the service team
  • Ensure all servicing and repairs are carried out to the highest standards
  • Build and maintain strong relationships with customers
  • Identify opportunities to upsell additional services or equipment
  • Monitor performance metrics and drive continuous improvement

Salary:£60,000 - £80,000 per annum, negotiable based on experience.

About You:

  • A motivated and proactive leader with a strong background in mechanical engineering
  • Experience managing service operations
  • Excellent organizational and communication skills
  • Ability to build and maintain strong customer relationships
  • Problem-solving mindset with the ability to think on your feet