Residential Care Home Administrator

5 days ago

London, Greater London, United Kingdom Christ The King Residential Care Homes Full time
Job Overview:
  • Position: Administrator for Residential Care Home.
  • Reports To: Line Manager and Senior Management Team.
  • Working Hours: Flexible based on business requirements.
Role Objective:
  • To facilitate the operational functions of the Residential Care Home through effective administrative support.
  • To oversee the administrative processes within the facility as instructed by the Home Manager.
  • To foster and maintain positive professional relationships with staff, Service Users, their families, and other stakeholders.
  • To provide active support to fellow Care Workers.
  • To comply with all regulatory and statutory requirements as well as the policies, procedures, and guidelines of Christ The King Residential Care Homes.
  • To promote Christ The King Residential Care Homes positively, ensuring a strong and reputable presence in the community.
Key Responsibilities:
Care Administration:
  • To promptly answer phone calls and handle inquiries in a courteous and welcoming manner, ensuring confidentiality regarding staff and residents.
  • To understand the care and support needs of Service Users and conduct oneself with empathy towards those experiencing mental health challenges.
  • To build and maintain relationships with relatives, residents, professional service providers, and other visitors.
  • To perform secretarial and clerical tasks as directed by the Home Manager and Senior Management Team.
  • To ensure all incoming correspondence is date-stamped and addressed promptly.
  • To maintain an accurate and timely filing system for the Home.
  • To ensure that key individuals are informed about the location of files and essential contact details during absences.
  • To provide administrative and clerical assistance as requested by the Home Manager and other Senior Personnel.
  • To coordinate and take minutes for scheduled meetings, including supervisions and Community Mental Health Team meetings.
  • To manage HR-related matters concerning the staffing team of the care home.
  • To conduct Quality Assurance tasks across the homes.
Documentation and Reporting:
  • To maintain detailed and accurate records related to the business operations of the care home.
  • To participate in staffing meetings and provide written minutes within 72 hours following the meeting.
  • To report any issues regarding the care, support, or wellbeing of Service Users to the office or Out of Hours Care Coordinator and update records accordingly.
  • To continuously monitor and follow up on reported concerns.
  • To recognize and report any signs of abuse to a Manager immediately.
  • To inform the office or Out of Hours Care Coordinator if running late.
  • To maintain an up-to-date computerized database of employee files.
General Duties:
  • To wear the designated uniform and utilize personal protective equipment provided by Christ The King Residential Care Homes.
  • To seek best practices and innovative approaches to enhance service quality and efficiency.
  • To attend and engage in regular Care Worker team meetings and other relevant gatherings.
  • To participate in both in-house and external training relevant to the role of Care Home Administrator.
  • To adhere to health and safety regulations and promote the well-being of oneself and others, raising any concerns with the Senior Management Team.
  • To ensure equal treatment and access to services and employment for all.
  • To undertake any additional duties as requested by Senior Management that fall within the scope of the role.
  • To be prepared for flexible working hours, including evenings and weekends.
  • To secure personal transportation for work-related duties.

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