Front Desk Associate

13 hours ago


Weston on the Green, Oxfordshire, United Kingdom ibis Cambridge Full time
Job Overview

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at ibis Cambridge Central Station. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.

About the Role

The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to work well under pressure. You will be responsible for checking guests in and out, handling queries and resolving issues efficiently, and maintaining a clean and organized reception area.

Key Responsibilities
  • Welcome guests warmly and provide personalized service throughout their stay.
  • Process check-in and check-out procedures accurately and efficiently.
  • Handle guest queries and resolve issues promptly and professionally.
  • Maintain a clean and organized reception area, adhering to high standards of housekeeping.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A warm and welcoming demeanor.
  • The ability to work well under pressure and manage multiple tasks simultaneously.
  • Familiarity with hotel operations and systems.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of £12.70 per hour.
  • Opportunities for career growth and development within our international hospitality network.
  • A supportive and inclusive work environment.

Join us at ibis Cambridge Central Station and become part of our dynamic team



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