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Guest Service Assistant

2 months ago

Manchester, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at Hampton by Hilton Manchester Northern Quarter. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Provide timely, efficient, and knowledgeable service to guests, responding to their needs and resolving any issues that may arise.
  • Work collaboratively with other departments to ensure seamless service delivery and a high level of guest satisfaction.
  • Be flexible and adaptable, with a willingness to learn and take on new challenges.
  • Develop and maintain a thorough knowledge of our hotel's facilities, services, and amenities.
What We Offer
  • A competitive salary and benefits package, including discounted hotel room rates and flexible working arrangements.
  • Ongoing training and development opportunities to help you grow and succeed in your role.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a talented and enthusiastic team, passionate about delivering exceptional guest service.
What We're Looking For
  • A positive and friendly attitude, with a passion for delivering exceptional guest service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A flexible and adaptable approach, with a willingness to learn and take on new challenges.
  • A strong work ethic and a commitment to delivering high-quality service.