First Line IT Help Desk Technician

2 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

About the Role

Interface Recruitment UK is seeking a skilled First Line IT Help Desk Technician to join our team in Leeds. In this role, you will provide high-quality technical support to customers, log and resolve IT support tickets, and procure hardware, software, and IT consumables.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, and ticketing system
  • Manage and document new system users, user access changes, and system leavers
  • Create and maintain accurate documentation for procedures
  • Monitor backup logs and change backup tapes
  • Assist with setting up new machines for new starters

Requirements:

  • A level or equivalent in IT systems
  • At least 1 year of experience working in an IT team
  • Knowledge of Active Directory, Microsoft operating systems, and networked resources
  • Excellent communication and problem-solving skills

Salary: The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience. This is a great opportunity to work for a global leader in the health industry and develop your career in IT.


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