Service Desk Support Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom eTech Partners Full time

Service Desk / 1st Support Engineer

Salary: Up to 30K Hybrid working, no shift patterns and no on call.

Location: Walking distance from Cambridge South station

eTech Partners is seeking an enthusiastic and ambitious 1st line support engineer to join their 1st-line Service Desk team. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Responsibilities:

  • Logging and escalating calls where necessary.
  • Ensuring calls are prioritised and responded to within the agreed SLA.
  • Supporting the roll-out of new applications and hardware across the business.
  • Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
  • Assist with user account management, including password resets and access permissions.
  • Document all support activities and maintain accurate records.

Benefits:

  • Opportunities for career progression.
  • 25 days annual leave plus bank holidays
  • On-the-job training and development opportunities
  • Supportive team environment
  • Company social events and team-building activities

eTech Partners is committed to providing a supportive and inclusive work environment. If you are a motivated and enthusiastic individual looking for a new challenge, please submit your CV in Word format to be considered for this exciting opportunity.



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