Service Desk Support Specialist
3 weeks ago
Service Desk / 1st Support Engineer
Salary: Up to 30K Hybrid working, no shift patterns and no on call.
Location: Walking distance from Cambridge South station
eTech Partners is seeking an enthusiastic and ambitious 1st line support engineer to join their 1st-line Service Desk team. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Responsibilities:
- Logging and escalating calls where necessary.
- Ensuring calls are prioritised and responded to within the agreed SLA.
- Supporting the roll-out of new applications and hardware across the business.
- Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
- Assist with user account management, including password resets and access permissions.
- Document all support activities and maintain accurate records.
Benefits:
- Opportunities for career progression.
- 25 days annual leave plus bank holidays
- On-the-job training and development opportunities
- Supportive team environment
- Company social events and team-building activities
eTech Partners is committed to providing a supportive and inclusive work environment. If you are a motivated and enthusiastic individual looking for a new challenge, please submit your CV in Word format to be considered for this exciting opportunity.
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