Technical Customer Service Lead

1 week ago

Dartford, Kent, United Kingdom Morgan Jones Full time

Job Title: Technical Customer Service Lead

Location: Darenth

Salary: Highly competitive, based on experience.

Are you a technical support expert looking to lead a dynamic team?

Do you thrive in hybrid roles that offer a blend of hands-on support and leadership? We're recruiting on behalf of our client, a multi-award-winning global leader in vehicle safety systems, for an ambitious Technical Customer Service Lead to join their innovative team.

About Our Client:

Our client is a trusted name in the development of cutting-edge vehicle safety solutions for commercial vehicles and mobile machinery. Their technology saves lives by preventing collisions and improving road safety. They are driven by a culture that embraces Innovation, Customer-Centricity, and Excellence. If these values resonate with you, this could be the perfect fit.

What You'll Do:

As the Technical Support Lead, you'll oversee and manage the technical support team, ensuring they deliver outstanding customer service and technical expertise. Your leadership will guide your team's growth, and your hands-on experience will ensure that customer issues are resolved effectively and efficiently.

Key Responsibilities:

  • Lead, mentor, and manage a technical support team, handling recruitment, training, and development.
  • Provide exceptional customer service and technical support for pre-and post-sales.
  • Troubleshoot technical issues over phone, email, and web-based tools.
  • Manage and update technical resources such as FAQs and training materials.
  • Work closely with engineering teams to address technical challenges.
  • Build and maintain relationships with customers, ensuring their technical needs are met.
  • Develop and monitor technical support KPIs to ensure optimal team performance.

What You'll Need:

  • Minimum 3 years of experience in a technical support lead role with line management responsibilities.
  • Proven ability to provide technical solutions and lead a customer-focused team.
  • Strong verbal and written communication skills.
  • Experience in automotive electrics or electronics, with a solid understanding of DC circuits.
  • Qualifications in a technical field related to electrical/electronic or automotive systems (NVQ level 3 or equivalent).
  • Above-average computer literacy, with a methodical approach to troubleshooting and problem-solving.

Why apply?

You'll be part of a company that truly values innovation, teamwork, and customer satisfaction. With opportunities for career development and the ability to work flexibly in a hybrid environment, this is your chance to take your leadership skills to the next level in a cutting-edge field.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.

Due to the high volume of applicants, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.

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