Customer Support Engineer

3 weeks ago


Croydon, Greater London, United Kingdom Natterbox Limited Full time
Job Overview

This is a fantastic opportunity to join Natterbox Limited, a leading provider of cloud-based telephony solutions, as a Customer Support Engineer. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and providing expert knowledge on our products and services.

**Key Responsibilities:**
  • • Provide timely and effective support to customers via phone, chat, and email
    • Troubleshoot technical issues related to hosted PBX, mobile, and third-party network problems
    • Respond to customer inquiries and update them on the status of their cases
    • Ensure accurate customer information is maintained in our CRM system
    • Collaborate with colleagues to resolve complex issues and improve overall customer satisfaction

Requirements:

To succeed in this role, you will need:
  • • At least 1 year's experience in a customer-facing helpdesk role
    • Strong IT skills and basic understanding of networking concepts
    • Excellent communication, analytical, and problem-solving skills
    • Ability to work independently and as part of a team
    • Experience working in a CRM environment and supporting cloud technologies or telecoms
    • Knowledge of VoIP protocols, standard PSTN and mobile telephony networks, and networking fundamentals such as firewalls, DHCP, NAT, and DNS

What We Offer:

We provide a competitive salary of £30,000 - £35,000 per annum, depending on experience, plus an additional £50 monthly allowance for home-working expenses. You will also receive 25 days annual leave (increasing to 30 after 2 years), Perkbox employee discounts, and the opportunity to work with a dynamic and innovative company that values its employees.

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