Sales and Customer Support Specialist
1 day ago
Job Description:
The successful candidate will provide exceptional customer support to the international sales teams at Orion Electrotech Rail Careers, handling daily interactions with sales managers, service engineers, and customers via phone and email.
Key Responsibilities:
- Customer Communication: Manage daily interactions with sales managers, service engineers, and customers via phone and email
- Request Analysis: Identify and respond to customer inquiries, clarifying product features and requirements
- Quotation Management: Prepare accurate quotations following discount policies, submit to customers, and support follow-up processes
- Order Processing: Handle purchase orders in ERP system, coordinate with dispatch/warehouse, and prepare shipping documentation
- Administrative Support: Process sales returns, collate technical materials, complete order risk assessments
- Continuous Improvement: Streamline operational practices and contribute to team success
Required Skills and Experience:
- Technical Sales Administration background, preferably in engineering products
- UK, Ireland, and European shipping knowledge
- Proven customer service expertise
- ERP systems proficiency (Navision/SAP preferred)
- Ministry of Defence product experience beneficial
- Strong interpersonal and communication skills
- Self-motivated with proactive, team-oriented approach
Estimated Salary Range: £30,000 - £45,000 per annum based on location and experience
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