Customer Outcome Assessment Lead

9 hours ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Overview: As a Customer Outcome Assessment Lead at Hastings Direct, you will play a crucial role in ensuring that our business operations deliver good outcomes for our customers. This is an excellent opportunity to work in a dynamic environment and contribute to the success of our company.

About the Role: In this role, you will be responsible for carrying out assessments and gap analysis against FCA regulations and updates, competitor and market benchmarking, and other industry best practices. You will work closely with various business areas to gather and review evidence of regulatory compliance, summarizing key points and any areas of concern. Additionally, you will agree actions with business areas that will improve customer outcomes and reduce the risk of harm, tracking the delivery of these actions through to completion.

Key Responsibilities:
  • Carrying out assessments and gap analysis against FCA regulations and updates.
  • Working closely with business areas to gather and review evidence of regulatory compliance.
  • Agreeing actions with business areas to improve customer outcomes and reduce risk.

Requirements: To be successful in this role, you will need a good understanding of Consumer Duty regulations, vulnerability guidance, and working within a regulatory environment. You should also have the ability to interpret regulatory requirements, apply them practically to different business areas, and share these in a simple and straightforward way with stakeholders. Experience of interpreting and questioning data/MI and summarising into key insights is also essential.

Salary and Benefits: We offer a competitive salary based on experience (£55,000 - £65,000 per annum) plus a range of benefits, including flexible working arrangements, a bonus scheme, and a comprehensive benefits package, including 25 days annual leave, private healthcare, dental plans, discounted health assessments, cycle to work, tech schemes, discounted onsite facilities, social events throughout the year, and much more.

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