Personalized Guest Experience Specialist
4 days ago
Job Overview
">We are seeking a highly motivated Guest Arrival Expert to join our team at W London. The successful candidate will be responsible for creating a warm and welcoming experience for our guests.
">Salary
">£40,000 - £50,000 per annum based on experience and qualifications.
">Responsibilities
">- ">
- To be an ambassador of the hotel and the W brand">
- To provide a personal service to all guests, following hotel standards and procedures">
- To ensure all guests receive a warm welcome and enjoy their stay">
- To personally greet and escort guests">
- To recognise guests as much as possible and greet them by name">
- To respect the privacy and confidentiality of guests and their information">
- To maintain uncompromising levels of cleanliness and maintenance of the workplace">
- To promote inter-hotel sales and in-house facilities">
- To actively obtain feedback from guests to improve services and facilities">
Requirements
">To be considered for this role, applicants must have proven right to work in the United Kingdom and possess excellent communication and interpersonal skills.
">We pride ourselves on our values
">We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.
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