Personalized Guest Experience Specialist

4 days ago


London, Greater London, United Kingdom W London Full time

Job Overview

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We are seeking a highly motivated Guest Arrival Expert to join our team at W London. The successful candidate will be responsible for creating a warm and welcoming experience for our guests.

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Salary

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£40,000 - £50,000 per annum based on experience and qualifications.

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Responsibilities

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  • ">
  • To be an ambassador of the hotel and the W brand">
  • To provide a personal service to all guests, following hotel standards and procedures">
  • To ensure all guests receive a warm welcome and enjoy their stay">
  • To personally greet and escort guests">
  • To recognise guests as much as possible and greet them by name">
  • To respect the privacy and confidentiality of guests and their information">
  • To maintain uncompromising levels of cleanliness and maintenance of the workplace">
  • To promote inter-hotel sales and in-house facilities">
  • To actively obtain feedback from guests to improve services and facilities">
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Requirements

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To be considered for this role, applicants must have proven right to work in the United Kingdom and possess excellent communication and interpersonal skills.

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We pride ourselves on our values

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We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.



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