Desktop Analyst

2 days ago


Belfast, United Kingdom Citigroup Inc. Full time
Job Title:

Desktop Support Analyst - Global IT

Location:

Global Support Center

Job Type:

Full-time

About the Role

We are seeking a skilled Desktop Support Analyst to join our global IT team. The successful candidate will provide technical support to our clients, responding to inbound calls and resolving desktop issues over the phone and by remote console.

Responsibilities:
  • Provide high-level technical support to the Citi Markets and Investment Banking businesses.
  • Maintain response levels for the Premium Client Service Centre's phone systems and incident management queues.
  • Evaluate and implement changes for the business, including implementing other changes across the Desktop environment and infrastructure it uses.
Requirements:
  • Bachelor's degree or 2+ years of relevant help desk work experience.
  • Strong desktop support background, with some background in Active Directory.
  • Good understanding of TCP/IP/DHCP/DNS networks, Android/Apple mobile devices, and Apps (Blackberry Work, Blackberry Access, Airwatch).
What We Offer:
  • $100,000 - $120,000 per year salary.
  • 27 days annual leave (plus bank holidays).
  • A discretionary annual performance-related bonus.
  • Private medical care & life insurance.
  • Pension plan.
  • Paid parental leave.
About Us:

Citigroup Inc. is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive work environment.



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