Desktop Support Analyst
2 weeks ago
Here are the position details
Role – Desktop Support
Location – Belfast , UK
Position type: Contract (6 months)
Technical Skills and Personal Abilities
- Strong analytical and troubleshooting skills
- PC hardware troubleshooting (Dell/HP/Lenovo)
- MS Windows build and support
- Apple Mac build and support is an advantage
- Software installation/troubleshooting
- Experience performing technology refreshes
- Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
- Experience in working with third party client managed mobile applications
- Asset tracking – Weekly tracking of New/Deployed Asset, Lost/Stolen Assets
- Stock room management
- Basic support in Video conferencing equipment
- Hands on experience in server-side workstation maintenance like upgrading and patching activities.
- Basic Knowledge of Network & Telephony Support
- Demonstrate initiative and act independently to resolve problems
- Ability to work with customers and achieve successful outcomes in handling difficult situations
- High level of personal integrity with accountability for results
- Customer focused – “Customer is #1” attitude
- Detail oriented
Education / Expertise
- Technical degree (BSc or MSc)
- Minimum 2 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
- Technical Certification will be an added advantage
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