Desktop Support Analyst

2 weeks ago

Belfast, United Kingdom Adroit People Limited (UK) Full time

Here are the position details

Role – Desktop Support

Location – Belfast , UK

Position type: Contract (6 months)


Technical Skills and Personal Abilities

  • Strong analytical and troubleshooting skills
  • PC hardware troubleshooting (Dell/HP/Lenovo)
  • MS Windows build and support
  • Apple Mac build and support is an advantage
  • Software installation/troubleshooting
  • Experience performing technology refreshes
  • Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
  • Experience in working with third party client managed mobile applications
  • Asset tracking – Weekly tracking of New/Deployed Asset, Lost/Stolen Assets
  • Stock room management
  • Basic support in Video conferencing equipment
  • Hands on experience in server-side workstation maintenance like upgrading and patching activities.
  • Basic Knowledge of Network & Telephony Support
  • Demonstrate initiative and act independently to resolve problems
  • Ability to work with customers and achieve successful outcomes in handling difficult situations
  • High level of personal integrity with accountability for results
  • Customer focused – “Customer is #1” attitude
  • Detail oriented

Education / Expertise

  • Technical degree (BSc or MSc)
  • Minimum 2 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
  • Technical Certification will be an added advantage

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