Senior Service Desk Analyst
3 weeks ago
Here are the position details Role – Desktop Support
Location – Belfast , UK
Position type: Contract (6 months)
Technical Skills and Personal Abilities
Strong analytical and troubleshooting skills
PC hardware troubleshooting (Dell/HP/Lenovo)
MS Windows build and support
Apple Mac build and support is an advantage
Software installation/troubleshooting
Experience performing technology refreshes
Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
Experience in working with third party client managed mobile applications
Asset tracking – Weekly tracking of New/Deployed Asset, Lost/Stolen Assets
Stock room management
Basic support in Video conferencing equipment
Hands on experience in server-side workstation maintenance like upgrading and patching activities.
Basic Knowledge of Network & Telephony Support
Demonstrate initiative and act independently to resolve problems
Ability to work with customers and achieve successful outcomes in handling difficult situations
High level of personal integrity with accountability for results
Customer focused – “Customer is #1” attitude
Detail oriented
Education / Expertise
Technical degree (BSc or MSc)
Minimum 2 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
Technical Certification will be an added advantage
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