Technical Service Desk Agent

3 weeks ago


Cambridgeshire and Peterborough, United Kingdom Paragraf Full time

Paragraf is seeking a Technical Service Desk Agent to join their team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues efficiently.

Your skills and experience should include a minimum of 1 year's experience in an IT support role, proficiency in Windows 10 and Microsoft Active Directory, and experience with CRM systems, particularly Microsoft Dynamics 365 Sales, and ERP systems, like Business Central or NAV.

The salary for this position is estimated to be around £28,000 - £38,000 per annum, depending on experience. In addition to your competitive salary, you will enjoy a range of benefits, including a Group Personal Pension Plan, private health insurance, and a Share Option scheme.

This full-time role involves working primarily in the office environment, with occasional homework during projects subject to agreement. A UK driving licence is beneficial due to the office location and potential need to travel between sites.

Key responsibilities include assisting with the management, escalation, and resolution of IT support requests, as well as participating in IT project work to implement and improve business systems and processes.



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