Medical Secretary Position

4 weeks ago

Beckenham, Greater London, United Kingdom Elm House Surgery Full time

Job Summary

We are a large, friendly dual GP practice enterprise operating from purpose-built premises in our area.

We are looking to recruit an experienced Medical Secretary to complement our existing team.

We offer competitive rates of pay and significant opportunity for development.

Main Duties of the Job

The ideal candidate will be a competent Medical Secretary. Experience in a primary care setting is advantageous, as is knowledge of Emis Web and Outlook.

The post holder will be patient-focused and driven to provide exceptional levels of care at all times.

We are looking for someone who is enthusiastic, motivated, friendly, diligent, and conscientious. They will need to be able to work effectively in a fast-paced environment, responding to changes, while remaining calm and methodical.

They should have excellent interpersonal skills and effective written and verbal communication skills, with a high level of attention to detail.

We are looking for someone who is reliable, trustworthy, and discrete.

About Us

Both Elm House Surgery and Cator Medical Centre strive to provide a high-quality, personalized, and accessible service to patients.

We are a forward-thinking and progressive organization, constantly working to improve standards, the patient journey, and clinical outcomes.

Our core values stipulate that we:

Ensure that the delivery of patient-centered care is our top priority

Foster an environment of openness, support, and care

Treat our staff and patients with openness, dignity, and respect

Act professionally with integrity

Provide a supportive and fulfilling environment where learning, education, and development are at the heart of what we do

Our combined clinical workforce consists of five GP Partners/Directors and nine Salaried GPs, some of whom work part-time. We also employ a Nurse Practitioner, Practice Pharmacist, Diabetes Specialist Nurse, and several practice nurses.

Both practices are accredited training practices, with GP Registrars, medical students, and student nurses.

Job Responsibilities

Purpose

The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional, and methodical manner at all times.

Duties:

  • Ensure the smooth running of the secretarial service and prioritize workload as appropriate.
  • To answer telephone enquiries in a prompt, efficient, and helpful manner.
  • To actively manage and respond to patient tasks prioritizing where appropriate.
  • To use the digital dictation system to type referrals, clinical letters, and reports as required by the doctors and nurses.
  • To refer patients via the e-referral system and oversee progress of those referrals.
  • To actively monitor the 2-week wait referrals and ensure appointments for patients have been secured and attended.
  • To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence, and test results.
  • To deal with enquiries from patients professionally and sympathetically.
  • To check and respond to secretarial e-mails. To send correspondence via mail and e-mail according to protocol.
  • Checking the eReferrals worklists daily making sure rejections/triage outcomes are processed.
  • To provide additional secretarial and administrative support to the practices as required.

You will be required to undertake all other duties that may be reasonably asked of you.

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