Customer Service Representative

1 week ago


Corsham, Wiltshire, United Kingdom CMD Recruitment Full time
Customer Service Executive Opportunity

We are seeking a proactive and engaging individual to join our dedicated team in Corsham as a Customer Service Executive. This is an exciting opportunity to develop existing customer contacts, find new customer leads, and win new business.

Key Responsibilities:
  • Liaise directly with customers via telephone and email to provide exceptional service and support.
  • Upsell and cross-sell products to existing customers to drive revenue growth.
  • Focus on customer retention and new business opportunities to expand our customer base.
  • Occasional travel with customer visits and exhibitions to build relationships and promote our products.
  • Update and maintain accurate customer details to ensure seamless communication.
  • Perform general administrative duties to support the sales team.
Person Specification:
  • Previous customer service/sales experience is essential to succeed in this role.
  • Professional and engaging telephone manner is crucial for building strong customer relationships.
  • Self-motivated with great attention to detail is required to manage multiple customer interactions.
  • Confident liaising with people at all levels is necessary to communicate effectively.
  • Able to provide a high level of service to customers is essential for success.
  • Able to work on your own initiative to prioritize tasks and meet deadlines.
Benefits:
  • Modern and spacious working environment to promote productivity and well-being.
  • Competitive salary and benefits package, including 24 days holiday + bank holidays.
  • Free on-site parking for convenience.
  • Exciting growth plans to develop your career.
  • Hours of work are Monday to Friday 9am - 5pm (35 hours per week).

Due to the client's location, you will require your own transport, but there is free on-site parking available.



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