Customer Service Representative

6 days ago


Corsham, Wiltshire, United Kingdom CMD Recruitment Full time
Customer Service Executive Opportunity

We are seeking a proactive and engaging individual to join our dedicated team as a Customer Service Executive. This role involves developing existing customer contacts, finding new customer leads, and winning new business.

Key Responsibilities:
  • Liaise directly with customers via telephone and email to provide exceptional customer service.
  • Upsell and cross-sell products to existing customers to increase revenue.
  • Focus on customer retention and new business opportunities to drive growth.
  • Occasional travel may be required for customer visits and exhibitions.
  • Update and maintain accurate customer details to ensure effective communication.
  • Perform general administrative duties to support the sales team.
Person Specification:
  • Previous customer service/sales experience is essential for success in this role.
  • Professional and engaging telephone manner is crucial for building strong customer relationships.
  • Self-motivated individuals with great attention to detail are highly valued in this position.
  • Confident communication with people at all levels is necessary for effective collaboration.
  • Able to provide a high level of service to customers and colleagues alike.
  • Able to work independently and as part of a team to achieve sales targets.
Benefits:
  • Modern and spacious working environment with free on-site parking.
  • Competitive salary and bonus structure.
  • 24 days holiday + bank holidays (increasing after 12 months service).
  • Exciting growth plans and opportunities for professional development.
  • Hours of work are Monday to Friday 9am - 5pm (35 hours per week).


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