Client Relationship Specialist

1 month ago


Edinburgh, Edinburgh, United Kingdom Modulr Full time
Job Overview

We are seeking a highly skilled Client Relationship Specialist to join our Partner Oversight team. The successful candidate will be responsible for building and maintaining strong relationships with our partners, ensuring they comply with regulatory requirements and deliver successful outcomes.

This is an excellent opportunity for ambitious compliance professionals looking to accelerate their career in the FinTech industry. As a key member of our team, you will have the chance to develop your skills and knowledge, working closely with our partners to achieve joint objectives and manage risk.

In this role, you will own a portfolio of partners, deepening your understanding of their business models, use of Modulr's products and services, and how these fit within the regulatory framework. You will carry out day-to-day activities in line with our Partner Oversight Framework, with the objective of managing risk for Modulr and working with partners to ensure they reach successful Compliance outcomes.

Key Responsibilities
  • Owning a portfolio of partners and developing a deep understanding of their business models, use of Modulr's products and services, and how these fit within the regulatory framework.
  • Carrying out day-to-day activities in line with our Partner Oversight Framework, with the objective of managing risk for Modulr and working with partners to ensure they reach successful Compliance outcomes.
  • Liaising directly with partners through scheduled and ad-hoc calls, to gain updates and insights as well as to update and progress on specific topics and build the relationship.
  • Receiving and analysing MI in relation to partners, assessing for emerging risks and trends.
  • For partners with outsourced KYC, requesting regular samples and carrying out or overseeing sample checking including dealing with any quality issues.
Requirements
  • Natural communication skills, able to articulate complex information clearly and concisely.
  • Naturally curious, with an ability to understand varied client business models and the risks associated with them.
  • Experience working in a risk & compliance function, with awareness and knowledge that expands beyond standard AML risks and controls.
  • A good understanding of the regulatory landscape Modulr operates in.
What We Offer
  • The salary range for this position is £50,000 - £65,000 per annum, depending on experience.
  • An annual bonus scheme based on individual and company performance.
  • A comprehensive benefits package, including flexible benefits, perkbox, bike to work scheme, and 33 days holiday (including bank holidays) + your birthday off.
  • Learning Opportunities – on joining Modulr, you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1.


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