Customer Service Lead
3 weeks ago
Focus Resourcing Group is seeking a highly skilled Customer Service Lead to oversee the customer experience and drive enhancements nationwide. The ideal candidate will have outstanding communication skills, with the ability to effectively interact with customers.
The successful candidate will be responsible for implementing customer-centric strategies and initiatives, identifying areas for improvement, refining processes, and enhancing brand reputation. They will also manage customer satisfaction and use data to drive engagement initiatives.
We estimate the salary range for this role to be around £40,000 - £55,000 per annum, depending on experience. In addition to the salary, we offer a range of benefits including 25 days' holiday + bank holidays, pension, private healthcare, and an employees assistance programme.
The Customer Service Lead will have the following responsibilities:
- Implementing customer-centric strategies and initiatives
- Identifying areas for improvement, refining processes, and enhancing brand reputation
- Managing customer satisfaction and using data to drive engagement initiatives
The ideal candidate will have:
- Outstanding communication skills, with the ability to effectively interact with customers
- Customer service NVQ - Levels 1-4
- Previous experience in healthcare/medical/NHS would be beneficial but not essential
We are a growing organisation with a global presence, offering a dynamic and supportive work environment. If you are a motivated and experienced professional looking to take your career to the next level, please apply for this exciting opportunity.
-
Customer Service Excellence Lead
1 month ago
Southampton, Southampton, United Kingdom David Lloyd Clubs Full timeJob Description: Customer Service Excellence LeadWe are looking for a highly motivated individual to join our team as a Customer Service Excellence Lead. In this role, you will be responsible for leading our food and beverage team in delivering exceptional customer service to our members. You will work closely with our club room manager to ensure a safe and...
-
Customer Service Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom BUUK Infrastructure No 2 Limited Full timeJob Overview:BUUK Infrastructure No 2 Limited is a leading utility company dedicated to accelerating the UK's transition to net zero. We're seeking a skilled Contact Centre Team Manager to lead our customer service team and drive business growth.Job Description:This is an exciting opportunity to join our dynamic team as a Contact Centre Team Manager. In this...
-
Customer Service Team Lead
2 months ago
Southampton, Southampton, United Kingdom Entain Group Full timeJob DescriptionWe are seeking a skilled Cashier to join our team. The ideal candidate will have excellent communication skills and the ability to work well under pressure.Key ResponsibilitiesManage cash handling and stock control procedures.Provide exceptional customer service, ensuring high levels of customer satisfaction.Maintain a clean and safe working...
-
Customer Service Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom OneRetail Full timeJob OverviewWe are looking for a skilled Customer Service Team Lead - Cafe to join our team at OneRetail. This is a part-time position, contracted to 8 hours per week.The successful candidate will be responsible for maintaining a high standard of quality work in our cafe operations. They will supervise a team, creating a positive environment where the team...
-
Customer Service Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom CLAIRE'S Full timeAbout the CompanyClaire's is a leading high street fashion retailer with over 3000 stores globally.We specialize in fashionable jewelry, accessories, and cosmetics products that cater to a wide range of customers, from children to young women.We encourage all store members to wear our product and support their development.Key qualifications for this role...
-
Customer Experience Lead
3 weeks ago
Southampton, Southampton, United Kingdom Focus Resourcing Group Full timeWe are seeking an experienced Customer Experience Lead to join our organisation on a full-time, permanent basis.Key Responsibilities:Oversee and enhance the overall customer experienceImplement customer-centric strategies and initiativesIdentify areas for improvement and refine processes to drive growth in brand reputationManage customer satisfaction and...
-
Customer Service Ambassador
4 weeks ago
Southampton, Southampton, United Kingdom wild recruitment Full timeCustomer Service AmbassadorAbout Wild RecruitmentWild Recruitment is a leading hotel staffing agency based in Southampton, dedicated to delivering exceptional customer service. We're seeking a highly skilled Customer Service Ambassador to join our team.Job Description:The successful Customer Service Ambassador will be responsible for providing a warm and...
-
Customer Service Representative
3 weeks ago
Southampton, Southampton, United Kingdom Novotel Southampton Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. In this role, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesThe Guest Services Agent will be responsible for:Providing efficient and friendly service to guests during...
-
Culinary Services Lead
4 weeks ago
Southampton, Southampton, United Kingdom Compass UK & Ireland Full timeCulinary Services LeadWe are seeking a highly skilled and motivated Culinary Services Lead to join our team at Compass UK & Ireland. As a key member of our culinary team, you will be responsible for developing and implementing innovative menu concepts, managing kitchen operations, and leading a team of chefs and kitchen assistants to deliver exceptional...
-
Customer Service Delivery Manager
4 weeks ago
Southampton, Southampton, United Kingdom CNS - Community Network Services Full timeAbout CNS - Community Network ServicesCNS is a leading provider of logistics and transportation solutions, specializing in freight forwarding, customs clearance, and supply chain management. With a strong presence in the UK and globally, we deliver innovative and effective solutions to meet the evolving needs of our customers. Our mission is to drive trade...
-
Customer Service Representative
4 months ago
Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southampton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
1 month ago
Southampton, Southampton, United Kingdom First Rail Full timeExperience the thrill of delivering exceptional customer service as a Customer Service Representative at First Rail. In this exciting role, you will be the first point of contact for customers at our stations, providing assistance with ticket purchases and route recommendations. Your main responsibilities will include approaching customers in the station...
-
Customer Service Representative
4 months ago
Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southampton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...
-
Food Service Supervisor Lead
3 weeks ago
Southampton, Southampton, United Kingdom Compass UK & Ireland Full timeJob OpportunityWe are recruiting an experienced Food Service Supervisor Lead who is passionate about great-tasting food and exceptional customer service. As a Food Service Supervisor Lead, you will be responsible for overseeing all catering operations for Chartwells on a part-time basis.About the JobSourcing high-quality ingredients to prepare delicious...
-
Customer Service Representative
3 weeks ago
Southampton, Southampton, United Kingdom Tesco Partners Full timeAbout the RoleWe are looking for a highly skilled and motivated individual to join our Tesco Partners team as a Customer Service Representative.Your primary responsibility will be to provide exceptional customer service, responding to customer inquiries and resolving any issues promptly and professionally.You will work closely with your colleagues to...
-
Customer Service Representative
1 month ago
Southampton, Southampton, United Kingdom Screwfix Direct Ltd Full timeCustomer Service Representative Job SummaryWe are looking for a highly motivated and customer-focused Customer Service Representative to join our team at Screwfix Direct Ltd. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer service and driving sales growth.Main ResponsibilitiesWelcome customers into the...
-
Aftersales Customer Service Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Travel Trade Recruitment Limited Full timeIf you're looking for a career that's full of excitement and opportunity, look no further than our Aftersales Customer Service Specialist role at Travel Trade Recruitment Limited. In this position, you will be working with a leading travel agency to provide exceptional customer service to our clients. About the Role:You'll be responsible for communicating...
-
Customer Service Professional
3 weeks ago
Southampton, Southampton, United Kingdom SWATCH GROUP Full timeLongines, a renowned brand under the Swatch Group umbrella, is seeking a dedicated and professional Customer Care Advisor to join their team in Southampton.About the RoleIn this exciting opportunity, you will be responsible for providing exceptional customer service across multiple channels, including phone and email. You will be the first point of contact...
-
Customer Service Representative
4 weeks ago
Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full timeA successful Aftersales Contact Advisor is required to maintain a friendly and efficient customer interface for service work at WeRecruit Auto Ltd in Southampton.The role aims to ensure excellent customer satisfaction and retention, primarily through inbound service and maintenance bookings, outbound calls to existing customers, and producing service plan...
-
Customer Service Representative
3 weeks ago
Southampton, Southampton, United Kingdom Funky Pigeon Full timeRole OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Southampton. This is a permanent role with an estimated salary of £25,000 per annum.This position involves working on a 14-hour contract, which may include weekend shifts. You will be responsible for providing exceptional customer service to all customers,...