Customer Service Lead

3 weeks ago


Southampton, Southampton, United Kingdom Focus Resourcing Group Full time

Focus Resourcing Group is seeking a highly skilled Customer Service Lead to oversee the customer experience and drive enhancements nationwide. The ideal candidate will have outstanding communication skills, with the ability to effectively interact with customers.

The successful candidate will be responsible for implementing customer-centric strategies and initiatives, identifying areas for improvement, refining processes, and enhancing brand reputation. They will also manage customer satisfaction and use data to drive engagement initiatives.

We estimate the salary range for this role to be around £40,000 - £55,000 per annum, depending on experience. In addition to the salary, we offer a range of benefits including 25 days' holiday + bank holidays, pension, private healthcare, and an employees assistance programme.

The Customer Service Lead will have the following responsibilities:

  • Implementing customer-centric strategies and initiatives
  • Identifying areas for improvement, refining processes, and enhancing brand reputation
  • Managing customer satisfaction and using data to drive engagement initiatives

The ideal candidate will have:

  • Outstanding communication skills, with the ability to effectively interact with customers
  • Customer service NVQ - Levels 1-4
  • Previous experience in healthcare/medical/NHS would be beneficial but not essential

We are a growing organisation with a global presence, offering a dynamic and supportive work environment. If you are a motivated and experienced professional looking to take your career to the next level, please apply for this exciting opportunity.



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