Automotive Service Team Manager
3 weeks ago
Company Overview
We are ACS Automotive Recruitment Consultancy, a leading recruitment agency specialising in the motor trade industry. Our clients are prestigious car dealerships looking for skilled professionals to join their teams.
Salary
The salary for this role is estimated at £31,500 basic, with an opportunity to earn up to £53,000 per annum based on performance and sales targets.
About the Role
This is an exciting opportunity for a motivated and customer-focused individual to join our client's busy service team as a Prestige Service Advisor. The ideal candidate will be responsible for providing exceptional customer service, managing customer expectations, and working closely with a team of technicians to deliver high-quality vehicle services.
Key Responsibilities
- Meeting and greeting customers in a polite and courteous manner throughout the day
- Maintaining knowledge of our aftersales products and services
- Working directly with a team of technicians, allocating jobs according to time and ability while ensuring high levels of customer service
- Updating all customers regarding their vehicle repairs and any extra work that may be required
- Ensuring that customers' vehicles are handled with care while in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer
Requirements
- Proven experience within a service team leader/service advisor role
- Excellent communication and interpersonal skills
- Able to work under pressure and manage multiple tasks simultaneously
- Familiarity with aftersales products and services
- Ability to work independently and as part of a team
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