Automotive Customer Service Specialist

10 hours ago


London, Greater London, United Kingdom Group 1 Automotive Full time
Role Overview

We are seeking an exceptional Automotive Customer Service Specialist to join our team at Group 1 Automotive. In this role, you will be the main point of contact for customers while their vehicles undergo maintenance and repair in our Retail Centre.

About the Job

The successful candidate will have a valid full UK driving licence and experience in delivering exceptional customer service. They will also have the ability to maintain precise and up-to-date customer records within our systems for effective service management.

Key Responsibilities
  • Promote additional services and repairs based on Technician recommendations to help customers maintain vehicle health and increase service revenue.
  • Maintain accurate customer records within our systems for efficient service delivery.
  • Deliver outstanding customer service to ensure customer satisfaction and loyalty.
What We Offer

In addition to a competitive salary up to £32,146, we offer a range of benefits including:

  • 33 days' annual leave, including bank holidays, rising with length of service.
  • Retail discounts that save you money every day.
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme.
  • Car discounts for new and used purchases and servicing.
  • A flexible pension scheme to support your financial future.
  • FAMILY-FRIENDLY POLICIES TO HELP YOU SPEND MORE TIME WITH THE PEOPLE THAT MATTER.
  • A wellbeing programme to support you and your family.
  • A community volunteering day.


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