Customer Service Support Specialist

2 weeks ago


Penn, United Kingdom Trinity Resource Solutions Full time
Customer Service Support Role

We are seeking a skilled Customer Service Professional to join our team at Trinity Resource Solutions. This is a 3-month contract opportunity to support our clients in resolving purchasing, distribution, and supply chain issues.

Key Responsibilities:
  • Log all incoming enquiries through the Support Desk into the relevant system(s) accurately and in a timely manner, working towards company SLAs.
  • Co-ordinate and report on the relevant investigative feedback and responses for enquiries, via all available communication channels to ensure efficient stakeholder management.
  • Monitor product escalations from within the Support Desk system and access the system(s) each business day to ensure that any open tasks are acknowledged/updated/resolved.
  • Use systems available to generate reports to aid performance management of suppliers and distributors and ensure SLAs are maintained in regard to resolution times.
  • Perform ad hoc / reactive tasks as required and completed within agreed timescales.
  • Maintain an excellent and professional customer service at all times.
Requirements:
  • Experience of working in a Customer Service role.
  • Able to commute to High Wycombe.
  • Excellent written & verbal skills.
  • Help desk customer service skills.


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