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Customer Service Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Customer Service Support Specialist to join our team at Trinity Resource Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Log all incoming enquiries through our support system accurately and in a timely manner, working towards company service level agreements.
- Coordinate and report on investigative feedback and responses for enquiries, ensuring efficient stakeholder management.
- Monitor product escalations from within our support system and access the system daily to ensure that any open tasks are acknowledged, updated, or resolved.
- Use available systems to generate reports to aid performance management of suppliers and distributors, ensuring service level agreements are maintained.
- Complete ad hoc/reactive tasks as required and completed within agreed timescales.
- Maintain an excellent and professional customer service experience.
Requirements:
- Experience of working in a customer service role.
- Able to commute to our office location.
- Excellent written and verbal skills.
- Help desk customer service skills.
About Us:
Trinity Resource Solutions is a leading provider of support services to businesses across various industries. We are committed to delivering exceptional customer service and support to our clients.
