Customer Service Officer

4 weeks ago


Penn, United Kingdom Paradigm Housing Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer & Neighbourhood Officer. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring high levels of customer satisfaction.

Key Responsibilities
  • Manage a diverse workload and prioritize tasks to meet deadlines
  • Develop and maintain strong relationships with customers, colleagues, and external partners
  • Provide expert advice and guidance on housing-related matters
  • Conduct thorough assessments and develop effective solutions to support customers
  • Work collaboratively with the Neighbourhood Manager to drive improvements in the area patch-plan
Requirements
  • Strong customer focus and excellent communication skills
  • Experience in case management and housing-related legislation
  • Ability to work independently and as part of a team
  • Continuous personal and professional development
What We Offer
  • A competitive salary and excellent benefits package
  • Opportunities for career advancement and professional development
  • A supportive and collaborative work environment
  • Flexible working arrangements and a hybrid work model
About Us

We are a Best Companies 1 STAR accredited organisation, recognised for our high employee engagement. We are committed to delivering exceptional customer service and making a positive impact in our communities.



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