Customer and Community Liaison Officer

1 month ago

Penn, United Kingdom Paradigm Housing Full time
Job Title: Customer and Community Liaison Officer

We are seeking a highly skilled and experienced Customer and Community Liaison Officer to join our team at Paradigm Housing Group. As a key member of our neighbourhood management team, you will be responsible for delivering a proactive, holistic, and customer-centric neighbourhood management service.

Key Responsibilities:
  • Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
  • Neighbourhood Management: Deliver visible, accountable neighbourhood services, working with customers, local authorities, managing agents, and community members to create safe and thriving communities.
  • Customer Focus: Act as a leading advocate for our customers, ensuring their voices are heard and their needs are met. Handle case management with a focus on positive outcomes for both customers and the organisation.
  • Partnership Working: Collaborate with internal teams and external partners, including social services and the police, to provide a comprehensive neighbourhood management service.
  • Patch Improvement: Develop and execute patch improvement plans using data and customer feedback, managing budgets for maintenance and estate improvements, and sourcing additional funding where possible.
  • Vulnerable Customer Support: Identify and support vulnerable customers, working with the Customer Support & Partnerships Team and other agencies to safeguard and assist those in need.

We are looking for a candidate with a strong background in housing management and case management within a regulated environment. You will have advanced communication skills, a strong customer focus, and the ability to manage a diverse workload, make data-driven decisions, and deliver solutions that meet the needs of the community.

We support flexible working and welcome applications from all sections of the communities we work in. If you are a motivated and experienced professional looking for a new challenge, please submit your application, including a covering statement and CV, to [insert contact information].

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