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Administrative Coordinator

2 months ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time

Job Title – Waiting List Coordinator

Location – Glasgow City Centre (Office Based)

Hours – Full Time 40 hours (Will be required to work rotational Saturdays)

Salary- £23, per annum

At Optical Express, we are committed to delivering exceptional patient care and service excellence. Our team of dedicated professionals work together to provide a high-quality service that meets the needs of our patients.

We are seeking a highly organized and efficient Waiting List Coordinator to join our team. The successful candidate will be responsible for coordinating the administration of our waiting lists, ensuring that patients receive timely and effective care.

Main Responsibilities

  1. Work closely with the Administration Manager to schedule all incoming referrals and ensure that patients receive timely appointments.
  2. Liaise with multidisciplinary teams, local services, and patients to schedule appointments and coordinate care pathways.
  3. Undertake all administrative tasks required for patient appointments and surgery, including booking on our system.
  4. Support the management of waiting lists, including adding patients to the list, scheduling appointments, and liaising with clinical staff.
  5. Use and maintain accurate records for all patients, ensuring that their information is up-to-date and secure.
  6. Liaise with professional and clinical staff to discuss queries and take action as required.
  7. Respond to patient enquiries by telephone or in person, providing information and support as needed.
  8. Undertake general office and clerical tasks, including taking calls, processing referrals, and scanning documents.
  9. Perform other duties as necessary to support the smooth running of our service and as requested by your manager.

About Us

At Optical Express, we are a pioneering independent provider of NHS ophthalmic care in the community. Our patient care is at the heart of everything we do, and we are committed to delivering exceptional service excellence.

We provide a range of services, including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics, and general ophthalmology. Our team works together to provide a high-quality service that meets the needs of our patients.

We are committed to a culture of care, trust, and integrity, and we focus on doing what is right for our patients, our colleagues, our local communities, and our planet.