Assistant Box Office Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Academy Music Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Assistant Box Office Manager to join our team at Academy Music Group Limited. As a key member of our operations team, you will be responsible for providing exceptional customer and client services, ensuring seamless ticketing operations, and contributing to the effective running of our core business.

Key Responsibilities
  • Support the efficient and smooth operation of our box office service
  • Develop and maintain strong relationships with clients, partners, and audiences
  • Ensure accurate and timely sales of all ticketed events
  • Monitor ticket allocations to maximize sales through Ticketmaster
  • Administer accessible ticketing requirements and communications
  • Provide financial reporting and administration
  • Reconcile and manage cash transactions
  • Maintain ticket stock and Ticketmaster equipment
  • Support the Company's charitable and guest ticketing services
  • Troubleshoot and report technical issues
  • Collaborate with the venue team, partners, and Company head office
  • Represent the venue and Company in a professional manner
Requirements
  • Experience in a box office environment within the live entertainment industry
  • Knowledge of digital ticketing platforms
  • Proven track record in customer service
  • Proficient in Microsoft Office packages
  • Good communication and diplomacy skills
About Us

Academy Music Group Limited is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Our vision is to inspire artists and audiences by hosting unforgettable live performances.

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and home life. As a growing business, we'll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

We are an equal opportunities employer and welcome applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status, or caring responsibilities.

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