Box Office Operations Coordinator

13 hours ago


Birmingham, Birmingham, United Kingdom Academy Music Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Assistant Box Office Manager to join our team at O2 Institute Birmingham. As a key member of our operations team, you will be responsible for providing exceptional customer and client services, ensuring seamless ticketing services, and contributing to the effective running of our core business.

Key Responsibilities
  • Support the efficient and smooth operation of our box office service
  • Liaise with Ticketmaster, ticket agencies, and promoter ticketing departments to ensure accurate and timely sales of all ticketed events
  • Provide high-quality customer service and maintain first-rate relationships with clients, partners, and audiences
  • Monitor ticket allocations to maximise sales through Ticketmaster and ensure accurate and timely reporting
  • Supervise casual box office employees as required and administer accessible ticketing requirements and communications
  • Contribute to financial reporting and administration, including reconciliation and cash management
  • Maintain ticket stock and Ticketmaster equipment, and troubleshoot and report technical issues
  • Work collaboratively with the venue team, partners, and Company head office to deliver exceptional results
About Us

Academy Music Group Limited is the UK's leading owner and operator of live music and entertainment venues. We are passionate about delivering unforgettable live performances and creating an inclusive environment for our artists, audiences, and staff. We are committed to our people and strive to create a workplace that is diverse, inclusive, and supportive.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about the live entertainment industry, we encourage you to apply for this exciting opportunity.



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