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Box Office Operations Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Academy Music Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Assistant Box Office Manager to join our team at O2 Institute Birmingham. As a key member of our team, you will be responsible for providing exceptional customer and client services, and be a central link between our venue and our audiences.

Key Responsibilities
  • Support an efficient and smooth box office service
  • Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
  • High quality customer service
  • Maintain first-rate relationships with clients, partners and audiences
  • Ensure accurate and timely sales of all ticketed events
  • Monitor ticket allocations to maximise sales through Ticketmaster
  • Make sure all paperwork and reporting is completed and professionally retained
  • Supervise casual box office employees as required
  • Proactively administer all accessible ticketing requirements and communications
  • Financial reporting and administration
  • Reconciliation and cash management
  • Maintain ticket stock and Ticketmaster equipment
  • Support the Company's charitable and guest ticketing services
  • Troubleshoot and report technical issues
  • Work collaboratively with the venue team, partners and Company head office
  • Publicly represent the venue and Company in a professional manner
Requirements
  • Experience in a box office environment within the live entertainment industry
  • Knowledge in using digital ticketing platforms
  • Proven track record in customer service
  • Proficient in Microsoft Office packages
  • Good communication and diplomacy skills
About Us

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.