Box Office Assistant Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Academy Music Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Assistant Box Office Manager to join our team at Academy Music Group Limited. As a key member of our box office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our box office services.

Key Responsibilities
  • Support the efficient and smooth operation of our box office service
  • Daily liaison with Ticketmaster, ticket agencies, and promoter ticketing departments
  • Provide high-quality customer service to clients and customers
  • Maintain first-rate relationships with clients, partners, and audiences
  • Ensure accurate and timely sales of all ticketed events
  • Monitor ticket allocations to maximise sales through Ticketmaster
  • Administer all accessible ticketing requirements and communications
  • Financial reporting and administration
  • Reconciliation and cash management
  • Maintain ticket stock and Ticketmaster equipment
  • Support the Company's charitable and guest ticketing services
  • Troubleshoot and report technical issues
  • Work collaboratively with the venue team, partners, and Company head office
Requirements
  • Experience in a box office environment within the live entertainment industry
  • Knowledge in using digital ticketing platforms
  • Proven track record in customer service
  • Proficient in Microsoft Office packages
  • Good communication and diplomacy skills
About Us

Academy Music Group Limited is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. We are passionate about delivering unforgettable live performances and creating an inclusive environment for our team and audiences.

We are committed to our people and go beyond the standard rhetoric of diversity and inclusion. We encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status, or caring responsibilities.

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