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Box Office Assistant Manager

2 months ago

Birmingham, Birmingham, United Kingdom Academy Music Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Box Office Assistant Manager to join our team at Academy Music Group Limited. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth running of our box office operations.

Key Responsibilities
  • Support the efficient and smooth operation of our box office service
  • Liaise with Ticketmaster, ticket agencies, and promoter ticketing departments on a daily basis
  • Provide high-quality customer service to clients, partners, and audiences
  • Maintain first-rate relationships with clients, partners, and audiences
  • Ensure accurate and timely sales of all ticketed events
  • Monitor ticket allocations to maximise sales through Ticketmaster
  • Administer all accessible ticketing requirements and communications
  • Financial reporting and administration
  • Reconciliation and cash management
  • Maintain ticket stock and Ticketmaster equipment
  • Support the Company's charitable and guest ticketing services
  • Troubleshoot and report technical issues
  • Work collaboratively with the venue team, partners, and Company head office
  • Publicly represent the venue and Company in a professional manner
Requirements
  • Experience in a box office environment within the live entertainment industry
  • Knowledge in using digital ticketing platforms
  • Proven track record in customer service
  • Proficient in Microsoft Office packages
  • Good communication and diplomacy skills
What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package
  • The chance to work with a leading live music and entertainment company
About Us

Academy Music Group Limited is the UK's leading owner and operator of live music and entertainment venues. We are passionate about delivering unforgettable live performances and creating a unique experience for our audiences. We are committed to diversity and inclusion and welcome applications from candidates from all backgrounds.