Service Desk Coordinator

17 hours ago


Burton upon Trent, Staffordshire, United Kingdom Inspired Gaming Group Full time
Job Description

We are seeking a highly skilled Service Desk Coordinator to join our team at Inspired Gaming Group. This role is ideal for individuals who enjoy interacting with people and providing exceptional customer service.

In this position, you will be responsible for communicating with customers via phone calls, addressing their queries and concerns in a professional and empathetic manner. You will also work closely with our Remote Support team and Field Engineers to ensure seamless issue resolution.

Key Responsibilities:
  • Deliver exceptional customer service over the phone
  • Collaborate with internal teams to resolve customer issues
  • Assist with parts orders and administrative tasks
Requirements:
  • Excellent communication and problem-solving skills
  • Flexibility to work a shift pattern including evenings and weekends
What We Offer:
  • Salary: £25,000 - £30,000 per annum
  • A hybrid remote working arrangement based in Burton-On-Trent, DE14 1SZ
  • A comprehensive benefits package, including additional leave, company events, and a company pension scheme

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