Customer Experience Director

4 days ago


Romford, Greater London, United Kingdom Harnham Full time £50,000
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our organization, you will be responsible for designing, implementing, and managing customer experience projects that drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute customer experience strategies that align with our business objectives
  • Collaborate with cross-functional teams to design and deliver customer-centric solutions
  • Analyze customer feedback and data to inform experience design decisions
  • Manage customer journey roadmaps across all brands and markets
  • Stay up-to-date with industry trends and best practices in customer experience
Requirements
  • Proven experience in customer experience management, preferably in the financial services industry
  • Strong analytical and problem-solving skills, with ability to interpret data and customer feedback
  • Excellent communication and project management skills
  • Ability to work in a fast-paced environment and prioritize multiple projects
  • Experience with data-driven decision making and ability to measure results
What We Offer
  • A competitive salary up to £50,000
  • A bonus up to 15%
  • A hybrid working arrangement, with 1 day a week in the office


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