Customer Experience Manager
4 days ago
About Harnham
Harnham is a well-established company in the insurance sector, renowned for its commitment to delivering exceptional customer experiences.
The Role
We are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through data-driven insights and strategic initiatives.
Key Responsibilities
- Conduct qualitative and quantitative research to identify areas for improvement and develop actionable recommendations.
- Create data visualizations and reports to communicate key findings to senior leadership.
- Collaborate with cross-functional teams to ensure seamless end-to-end experiences.
- Stay up-to-date with industry trends and competitor activity to inform strategic decisions.
Requirements
- Proven experience with Google Analytics and data visualization tools.
- Strong analytical mindset and ability to handle multiple projects simultaneously.
- Previous experience in the financial or insurance sector is highly desirable.
What We Offer
Harnham offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply.
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