Customer Service Representative

2 months ago


Romford, Greater London, United Kingdom Redefined Ltd Full time
Retail Customer Service Representative

About Redefined Ltd

Redefined Ltd is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our mission is to empower our customers with the latest technology and expertise, enabling them to thrive in an ever-changing world.

Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and delivering a world-class customer experience.

Key Responsibilities

  1. Customer Engagement
  • Develop a deep understanding of each customer's needs and preferences
  • Provide personalized solutions and recommendations to meet customer needs
Sales and Revenue Growth
  • Meet or exceed sales targets and revenue growth goals
  • Identify and capitalize on sales opportunities to drive business growth
Customer Retention
  • Build strong relationships with customers to drive loyalty and retention
  • Resolve customer complaints and issues in a timely and professional manner
Product Knowledge
  • Stay up-to-date on product features, benefits, and promotions
  • Provide expert advice and guidance to customers on product selection and usage

Requirements

  • 1-2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong product knowledge and sales skills

What We Offer

  • Competitive hourly rate of £13.15
  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on store performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

Working Hours

Typically working 5 days per week, including weekends.



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