Customer Service Representative

2 weeks ago


Romford, Greater London, United Kingdom cv-library.co - Jobboard Full time
Customer Service Consultant

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Customer Care Unit, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage customer service enquiries in line with our customer service goals and objectives.
  • Support the Sales Department in taking overflow sales calls and providing excellent customer service.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative responses to customer queries.
  • Provide feedback on processes, policies, and products to help the business improve and enhance the customer experience.
  • Work within our regulatory framework and adhere to our Quality Assurance Programme to ensure compliance and excellence in customer service.
Requirements:
  • Experience within a customer service environment or a similar role, with a proven track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Proficient in Microsoft Office, including Excel, Word, and Internet, with the ability to learn new systems and technologies quickly.
  • Availability to work a variety of shifts, including evenings, weekends, and bank holidays, with time off in lieu.
What We Offer:
  • A competitive salary of £24,000 - £28,000 per annum, plus monthly bonuses.
  • A comprehensive benefits package, including holidays, health cash plan, employee assistance programme, cycle to work scheme, and more.
  • The opportunity to work in a dynamic and supportive team environment, with opportunities for career development and progression.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please apply today.



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