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Customer Service Representative

2 months ago

Romford, Greater London, United Kingdom CM recruitment Full time

Customer Service Representative - Job Summary:

This is an exciting opportunity for a skilled Customer Service Representative to join our team at CM Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional service to customers from the time their booking is confirmed all the way through to their post-holiday experience.

Key Responsibilities:

  1. Handle pre-travel client and supplier changes, taking ownership to ensure a satisfactory outcome for the customer.
  2. Provide support to customers in relation to pre and post-holiday complaints, investigating and negotiating with suppliers to reclaim any compensation paid.
  3. Offer support to customers in resort with any issues arising, both directly and via local ground agents.
  4. Monitor any re-occurring quality issues with overseas product and escalate to the appropriate product team.
  5. Support Duty Officers as required.

Requirements:

  1. Experience in the travel industry is essential, ideally from a Tour Operator/Touring or Worldwide Travel company in an operations or customer service capacity.
  2. Exceptional customer service skills with a genuine desire to always ensure customer satisfaction.

What We Offer:

As a Customer Service Representative at CM Recruitment, you will have the opportunity to work with a global travel company, providing exceptional service to customers and contributing to the success of the team.