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Customer Experience Director

2 months ago

Romford, Greater London, United Kingdom Harnham Full time
About the Role

This is an exciting opportunity to join Harnham as a Customer Experience Manager, where you will play a key role in driving customer satisfaction and retention for our business.

Key Responsibilities:

  • Design, implement, and manage customer experience projects to drive business growth and customer loyalty.
  • Collaborate with the marketing team to develop end-to-end customer experience strategies that align with business objectives.
  • Manage customer journey roadmaps across all brands and markets to ensure seamless customer experiences.
  • Analyze customer data and feedback to inform regular qualitative and quantitative analysis.

Requirements:

  • Proven experience in the financial services industry, with a focus on insurance.
  • Strong data-driven approach with a track record of achieving results.
  • Experience with Google Analytics 4 (GA4) and dashboarding/visualization tools.

What We Offer:

  • Competitive salary up to £50,000.
  • Bonus up to 15%.
  • Hybrid working arrangement.
  • Opportunity to lead customer experience initiatives for the business.