Customer Experience Manager

4 weeks ago


Romford, Greater London, United Kingdom Harnham Full time
Customer Experience Manager

We are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through data-driven insights and strategic initiatives.

About the Role

The Customer Experience Manager will be responsible for:

  • Developing and implementing customer experience strategies to drive business growth and customer satisfaction
  • Collaborating with cross-functional teams to design and deliver customer-centric solutions
  • Analyzing customer data to identify trends and areas for improvement
  • Communicating customer insights and recommendations to senior leadership

Requirements

To be successful in this role, you will need:

  • Experience with Google Analytics and data visualization tools
  • Strong analytical and problem-solving skills
  • Ability to handle multiple projects simultaneously
  • Previous experience in the financial or insurance sector

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply.



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