Strategic ERP Director

1 month ago


County Antrim, United Kingdom K3 Capital Group Plc Full time

Pinnacle is a leading consultancy firm that delivers exceptional ERP solutions to businesses across the UK and Ireland. We are seeking an experienced Director of Professional Services to lead our rapidly expanding consultancy team.

As a key member of our leadership team, you will oversee the delivery of consulting, implementation, software development, and associated services for our ERP product portfolio. This includes Pinnacle's standard offerings, as well as third-party solutions like Sage and Acumatica Cloud ERP, and our Digital Transformation development solutions.

The successful candidate will have extensive experience in ERP & software development delivery, project management, and team leadership. They will also possess a strong background in professional services and excellent customer relationship skills.

This is a challenging role that requires strategic thinking, financial acumen, and stakeholder management. You will work closely with our Managing Director, Board of Directors, and leadership teams to drive revenue growth, ensure service quality, and optimize team utilization.

Key Responsibilities:
  • P&L / Budgeting responsibility
  • Resource planning for growth, including acquisitions
  • Performance Management and Recruitment
  • Develop and implement strategies to enhance service delivery, customer satisfaction, and operational efficiency
  • Mentor and develop team members, fostering a culture of continuous improvement and professional growth
  • Oversee the planning, execution, and delivery of ERP and Digital transformation implementation projects
  • Develop and maintain strong relationships with customers, specifically acting as the most senior level of escalation
  • Track and report on key performance indicators (KPIs) related to service delivery, customer satisfaction, and financial performance

We offer a competitive salary package of £100,000 - £120,000 per annum, depending on experience. Comprehensive benefits and a dynamic work environment are also available.


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