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Windows Support Specialist

2 months ago

Grantham, Lincolnshire, United Kingdom Datcom Full time
Service Desk Engineer

We are seeking an experienced Service Desk Engineer to join our team at Datcom. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients.

Key Responsibilities:

  • Provide remote support to clients via phone, email, and chat
  • Answer and resolve technical issues promptly and efficiently
  • Escalate complex issues to senior engineers as needed
  • Collaborate with project teams to resolve technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends

Requirements:

  • Up-to-date Microsoft certifications
  • Experience with Windows Desktop support, Server support, and maintenance
  • Active Directory administration and Group Policy administration
  • Microsoft 365 and Microsoft Azure support and maintenance
  • Microsoft Endpoint Manager and VMware vSphere and Horizon
  • Network support on routers, switches, firewalls, and other networked devices
  • Software support for end-user applications
  • PowerShell scripting

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.